Volkswagen provides information: our customer information

Important customer information

Find all the latest information on the diesel issue and how to find out if your model is affected using your vehicle identification number. We also provide information on any recall campaigns, roadside assistance and everything else that is important for you and your Volkswagen.

VW service employee checks a checklist in front of a red Volkswagen with diesel engine with an open luggage compartment

Latest news on the diesel issue

What are nitrogen oxides? Do you have to head to the workshop for a modification and will it cost you anything? We will inform and notify you if your Volkswagen is affected. Simple enter your vehicle identification number (VIN).

A grey VW Golf TGI Variant BlueMotion on a parking space next to the sea

Information on current natural gas recall campaigns

This page contains everything you need to know about the natural gas recall campaigns. You can also find out how to check if your vehicle is affected using your vehicle identification number (VIN).

Some scrapped VW cars at a scrap yard, ready to be recycled


Even the most wonderful vehicle service life has to come to an end someday. Find out here how this source of raw materials is used and what happens after the vehicle has been returned. This service is free-of-charge for you, provided the legal conditions have been met.

A warning triangle on the road – Volkswagen Roadside Assistance for car accident or breakdown

Our breakdown and accident assistance

When your car breaks down, despite all cautionary and quality measures, we're here to help. Find out more about our services, including our accident-related services.

Disclaimer by HGB Group Co., Ltd.

  • The information, pictures, colors, and specifications contained within this website are presented as a general guide to the products and accessories offered by HGB Group Co., Ltd. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, HGB Group Co., Ltd. does not accept liability for damages of any kind resulting from the access or use of this site and its contents.