Volkswagen provides information: our customer information
Important customer information
Find all the latest information on the diesel issue and how to find out if your model is affected using your vehicle identification number. We also provide information on any recall campaigns, roadside assistance and everything else that is important for you and your Volkswagen.
Latest news on the diesel issue
What are nitrogen oxides? Do you have to head to the workshop for a modification and will it cost you anything? We will inform and notify you if your Volkswagen is affected. Simple enter your vehicle identification number (VIN).
Information on current natural gas recall campaigns
This page contains everything you need to know about the natural gas recall campaigns. You can also find out how to check if your vehicle is affected using your vehicle identification number (VIN).
Even the most wonderful vehicle service life has to come to an end someday. Find out here how this source of raw materials is used and what happens after the vehicle has been returned. This service is free-of-charge for you, provided the legal conditions have been met.
Our breakdown and accident assistance
When your car breaks down, despite all cautionary and quality measures, we're here to help. Find out more about our services, including our accident-related services.