VW service employee in front of a red Volkswagen with diesel engine and with open bonnet in a workshop
VW service employee in front of a red Volkswagen with diesel engine and with open bonnet in a workshop
VW service employee in front of a red Volkswagen with diesel engine and with open bonnet in a workshop
VW service employee in front of a red Volkswagen with diesel engine and with open bonnet in a workshop

Information on EA189 diesel engines

Information on EA189 diesel engines

Each individual customer is important to us

The diesel recall is about much more than just the engines. It’s about every single customer. That’s why we’ve already successfully modified hundreds of thousands of Volkswagen. But there’s more: We’ve been busy developing, testing and verifying. Following a series of strict tests, every one of the technical solutions that we have developed has been approved by the German Federal Office for Motor Traffic (KBA).

That means: We can now amend each and every affected diesel engine in Germany. All Volkswagen customers whose vehicles have not yet been modified shall receive information on this by post in the near future. We truly appreciate your patience and loyalty to our brand. In the future we will work round the clock to restore your faith in the Volkswagen brand. And we will only be 100% satisfied when our customers are once again 100% satisfied with Volkswagen.

Because each individual customer is important to us.

Questions and answers

This page contains questions and answers on current developments at Volkswagen. This information is updated regularly. It relates exclusively to the ongoing examination of inaccurate CO2 values in particular vehicle models and the technical NOx measure.