A grey VW Golf TGI Variant BlueMotion on a parking space next to the sea

Check if your vehicle is affected

Check if your vehicle is affected

Information on current natural gas recall campaigns.

Information on current natural gas recall campaigns

Volkswagen AG has initiated the 20X7 and 20X4 recall campaigns for the exchange of natural gas fuel tanks in natural gas vehicles of various series’. This concerns the Touran, Passat and Caddy model series’. Owners of affected vehicles are requested to contact an authorised Volkswagen Service Centre.

Corrosion to gas fuel tanks in affected vehicles may cause a gas fuel tank to burst, which could lead to serious or fatal injury.

Enter your vehicle identification number and see if your Volkswagen is affected.

If your vehicle is affected, please contact a Volkswagen Partner immediately. Upon completion of the recall campaign, they will provide you with the relevant verification that your vehicle was included.

If your natural gas vehicle is not affected by the 20X7 or 20X4 recall campaigns, you can obtain a clearance certificate from Volkswagen Customer Service.

Even if this unscheduled visit to the workshop causes you an inconvenience, we hope that you understand and support the implementation of this measure. We appreciate your faith in the Volkswagen brand and hope that we can count on your loyalty in the future.

FAQs on the natural gas recall campaigns

This page contains questions and answers on the natural gas recall campaign.

Contact us

Do you have any questions on the current situation at Volkswagen or the status of your vehicle? Our customer service will be happy to assist.

Tel: +855 095 999 82
information@hgbgroup.comOpens a mail link

Find your way to your nearest Volkswagen Partner:
Find your Volkswagen PartnerOpens an external link


Disclaimer by HGB Group Co., Ltd.

  • The information, pictures, colors, and specifications contained within this website are presented as a general guide to the products and accessories offered by HGB Group Co., Ltd. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, HGB Group Co., Ltd. does not accept liability for damages of any kind resulting from the access or use of this site and its contents.