Customer satisfaction and service quality

  1. Repair and Service

Thanks to our comprehensive services, you can hit the road without a care. In the Dialogue Reception, we’ll take you through a Vehicle Check – you decide what needs to be done.

A VW service employee changes a brake disc of a yellow Volkswagen

Genuine Service

Our Genuine Service provides a range of services that are designed specifically for your Volkswagen. In the event of repairs, we only install Volkswagen Genuine Parts®: High-quality, safe and tailor-made. So your journey is care-free and comfortable.

An Economy Service employee stands next to a blue Volkswagen Tiguan

Economy Service

With our Economy Service, we offer repairs and services for a price that is adapted to your Volkswagen that is four years old or more – at the customary level of Volkswagen quality, of course. Repairs are conducted with tailor-made Genuine Parts or structurally identical parts, such as our Economy Parts.

A woman sits in front of a VW workshop with a yellow VW e-up!

Carefree travel: Our Service for your EV

Customised service for your electric vehicle? From inspection to accessories – we provide everything for your electromobility for today, tomorrow and the future. Whatever questions you may have about your vehicle, your Volkswagen Partner are the people to talk to. 

You want to book a service?

Contact your trusted dealer and make an appointment now.

Intervals and scope of the inspection

“Service is due?”

Depending on the vehicle equipment and operating conditions, the inspection of your vehicle will either be a fixed service or a flexible service. Whether you have an up!, Polo, Golf, Passat, Tiguan or another Volkswagen – all safety-relevant aspects of your car will be tested and serviced by workshop professionals. The vehicle diagnosis detects any defects in the vehicle electronics. Inquire online about your inspection intervals and their scope.

A woman and a VW service employee talking about the inspection of her car

When is it time for the next service?

An inspection includes all maintenance work that is necessary to keep your car safe, both in terms of operational safety and traffic safety. Find out here exactly what is examined during the inspection, from the electronics, engine and gears, to the running gear and the vehicle body.

The sticker in the door pillar or the service interval display on your speedometer – where to find your next service appointment depends on one thing: Is it with or without an oil change?

Our service appointments make a distinction between:

  • Appointments with an oil change (e.g. Interval Service) are indicated on the service interval display
  • Appointments without an oil change (e.g. Inspection Service) are listed in the door pillar

Does your car need the “MOT”?

Then your Volkswagen Partner will ensure an appointment is made with a qualified expert. You can have your vehicle checked by our experts beforehand, thereby avoiding any unnecessary costs.

Full mobility with no stress

It’s important to be mobile. With our services, you can get on with everyday life, even if your Volkswagen needs a visit to the workshop.

Replacement Vehicle Service

  • Convenient:
    Thanks to current and well-maintained Volkswagen replacement cars.
  • Less stress:
    No extra effort or trips to the car rental service.
  • Free of charge:
    Within the scope of the LongLife Mobility Guarantee.

Pick-up and Delivery Service

  • Flexible:
    You choose the collect and return location.
  • Easy:
    We come and collect your Volkswagen before a service or repairs appointment and return it to you afterwards.
  • Highly convenient:
    In combination with the Replacement Vehicle Service.
A silver VW Tiguan from replacement vehicle service drives on a road by the sea
Man walks to his VW e-Golf with LongLife Mobility Guarantee
LongLife Mobility Guarantee

Because it’s important that you get where you need to go. No matter if it’s a breakdown or an accident, on your doorstep, on the road, round the corner or overseas – with the LongLife Mobility Guarantee, you can be sure of one thing: We’ll take all the necessary steps to ensure you stay mobile – and all free of charge.

Disclaimer by HGB Group Co., Ltd.

  • The information, pictures, colors, and specifications contained within this website are presented as a general guide to the products and accessories offered by HGB Group Co., Ltd. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, HGB Group Co., Ltd. does not accept liability for damages of any kind resulting from the access or use of this site and its contents.

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