Customer satisfaction and service quality
Thanks to our comprehensive services, you can hit the road without a care. In the Dialogue Reception, we’ll take you through a Vehicle Check – you decide what needs to be done.
Our Genuine Service provides a range of services that are designed specifically for your Volkswagen. In the event of repairs, we only install Volkswagen Genuine Parts®: High-quality, safe and tailor-made. So your journey is care-free and comfortable.
With our Economy Service, we offer repairs and services for a price that is adapted to your Volkswagen that is four years old or more – at the customary level of Volkswagen quality, of course. Repairs are conducted with tailor-made Genuine Parts or structurally identical parts, such as our Economy Parts.
Carefree travel: Our Service for your EV
Customised service for your electric vehicle? From inspection to accessories – we provide everything for your electromobility for today, tomorrow and the future. Whatever questions you may have about your vehicle, your Volkswagen Partner are the people to talk to.
Intervals and scope of the inspection
“Service is due?”
Depending on the vehicle equipment and operating conditions, the inspection of your vehicle will either be a fixed service or a flexible service. Whether you have an up!, Polo, Golf, Passat, Tiguan or another Volkswagen – all safety-relevant aspects of your car will be tested and serviced by workshop professionals. The vehicle diagnosis detects any defects in the vehicle electronics. Inquire online about your inspection intervals and their scope.
When is it time for the next service?
An inspection includes all maintenance work that is necessary to keep your car safe, both in terms of operational safety and traffic safety. Find out here exactly what is examined during the inspection, from the electronics, engine and gears, to the running gear and the vehicle body.
The sticker in the door pillar or the service interval display on your speedometer – where to find your next service appointment depends on one thing: Is it with or without an oil change?
Our service appointments make a distinction between:
- Appointments with an oil change (e.g. Interval Service) are indicated on the service interval display
- Appointments without an oil change (e.g. Inspection Service) are listed in the door pillar
Does your car need the “MOT”?
Then your Volkswagen Partner will ensure an appointment is made with a qualified expert. You can have your vehicle checked by our experts beforehand, thereby avoiding any unnecessary costs.
Full mobility with no stress
Replacement Vehicle Service
Thanks to current and well-maintained Volkswagen replacement cars.
- Less stress:
No extra effort or trips to the car rental service.
- Free of charge:
Within the scope of the LongLife Mobility Guarantee.
Pick-up and Delivery Service
You choose the collect and return location.
We come and collect your Volkswagen before a service or repairs appointment and return it to you afterwards.
- Highly convenient:
In combination with the Replacement Vehicle Service.
LongLife Mobility Guarantee
Because it’s important that you get where you need to go. No matter if it’s a breakdown or an accident, on your doorstep, on the road, round the corner or overseas – with the LongLife Mobility Guarantee, you can be sure of one thing: We’ll take all the necessary steps to ensure you stay mobile – and all free of charge.